We're a small team. We read every message that comes in, and most replies are handled by the same person who built the product.
Product support, refunds, account issues
Email: hello@decoda.life
Response time: within 2 business days (often same day)
Press, partnerships, business inquiries
Same email, but please include [partnership] or [press] in your subject line so we can route it quickly.
Bug reports & feature requests
Tell us what broke or what you wish existed. The more specific, the faster we can fix or build it. Screenshots welcome.
Community
- Discord: discord.gg/decoda — early users, roadmap discussions, behind-the-scenes
- TikTok: @decoda — daily plain-English health tips
From the founder
Hey — I built Decoda because every time I got a lab report, I'd Google every term and still leave more confused than when I started. The 7-minute doctor visit doesn't leave room for real questions, and a $300 specialist consult to translate three numbers feels broken.
Decoda is the friend who explains it in plain English. If you have feedback, ideas, or just want to share your story — write me at hello@decoda.life. I read everything.
Operating entity
Decoda is operated by an individual sole proprietor based in China. Mailing address available on request for legal correspondence.